Refund Policy

When you buy tokens, or anything else in our shop, the sale is final. We do not refund, return or exchange token purchases, in whole or in part, and unused tokens are not paid back in money.

Tokens have no cash value, cannot be turned into money and cannot be moved to another account.

• Payment fees. Payment providers charge us on every transaction, and those fees are not returned to us when we refund.
• AI costs. Every time a tool runs, we pay for the AI processing, whether or not you use the result.
• A very small margin. After those costs, what is left on each sale is small, and we keep prices low because of it.
• Instant delivery. Tokens reach your balance right away and can be spent immediately.

• Each tool shows its cost on its main button, so you know what a job will use before you start.
• Start with a smaller amount if you are not sure yet.
• Ask us anything first. We are happy to answer before you pay: contact@inkizo.com.

No refunds does not mean we ignore our own mistakes. We will fix these cases:

• Tokens paid for but not credited. We add them to your balance.
• A tool fails because of an error. The tokens for that job go back to your balance.
• The same order charged twice by mistake. We reverse the extra charge or credit you the tokens.

To ask, email contact@inkizo.com within 14 days with your account email, the order number or date, and what happened. We will look into it and answer you.

In the European Union, buyers can usually cancel an online purchase within 14 days. That right does not apply to digital content once delivery has started, when you have agreed that we start right away and have accepted that you lose the right to cancel.

By buying tokens, you ask us to credit them immediately, and you accept that once they are credited you can no longer withdraw from the purchase. Your confirmation email repeats this.

If something is wrong with a payment, please write to us first. We reply quickly and can usually sort it out.

If you open a chargeback or payment dispute without contacting us, or for a purchase you made and used, we may suspend your account and remove the tokens in it while we sort it out, and we will give the payment provider the records of your purchase and use.

If a purchase is cancelled, refunded or disputed, any affiliate commission paid on it is taken back. See the Affiliate Program for the rules.

Nothing in this policy limits the rights you have under mandatory consumer protection law where you live. If a law gives you a right that this page does not, that right applies. See also our Privacy Policy.

Email contact@inkizo.com, or message us on WhatsApp at +34 610 101 090. Include your account email so we can find you quickly.